Privacy Policy

Effective Date: January 2026

KwikSerbisyo values your privacy and is committed to protecting your personal data. This Privacy Policy explains how information is collected, used, stored, and shared across all KwikSerbisyo applications, including:

• KwikSerbisyo – Customer App

• KwikSerbisyo – Provider App

• KwikSerbisyo – Serviceman App

This policy is designed to comply with Google Play Developer Policy and applicable data privacy laws in the Philippines.

1. Information We Collect

Depending on the app you use (Customer, Provider, or Serviceman), we may collect the following information:

a. Personal Information

• Full name

• Email address

• Mobile number

• Profile photo (optional)

• Address or service location

b. Account & Identity Information

• Login credentials (email, OTP verification)

• Role type (Customer, Provider, Serviceman)

• Business details (for Providers)

c. Service & Transaction Data

• Service bookings and requests

• Job status and service history

• Ratings and reviews

• Payment-related references (no card details stored)

d. Device & Usage Data

• Device type and operating system

• App usage activity

• IP address (for security and fraud prevention)

e. Location Data

• Approximate location to match services

• Real-time location (Serviceman app only, when service is active)

2. How We Use Your Information

We use collected information to:

• Create and manage user accounts

• Match customers with service providers

• Process bookings and service requests

• Provide real-time updates and notifications

• Improve app functionality and user experience

• Ensure platform safety, security, and fraud prevention

• Comply with legal and regulatory requirements

3. App-Specific Data Usage

Customer App

• Booking and service history

• Location to find nearby services

• Ratings and reviews

Provider App

• Business profile and service listings

• Job request management

• Earnings and performance tracking

Serviceman App

• Job assignments and schedules

• Real-time location during active jobs

• Service completion confirmation

4. Data Sharing & Disclosure

KwikSerbisyo does not sell or rent personal data.

Data may be shared only with:

• Assigned service providers or servicemen to complete a booking

• Trusted third-party services (hosting, notifications, analytics)

• Government or legal authorities when required by law

All third parties are required to follow strict data protection standards.

5. Data Storage & Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure servers and encrypted communication

• Limited access to personal information

• Regular security monitoring and updates

Despite our efforts, no system is completely secure, and we encourage users to protect their account credentials.

6. User Rights

You have the right to:

• Access your personal data

• Update or correct your information

• Request account deletion

• Withdraw consent for data processing (subject to legal obligations)

Requests can be made through the app or by contacting us.

7. Data Retention

We retain personal data only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

8. Children’s Privacy

KwikSerbisyo services are not intended for users under 18 years old. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and within the app. Continued use of the services means acceptance of the updated policy.

10. Contact Us

For questions or concerns regarding this Privacy Policy, you may contact us at:

Email: contact@nuevatech.works
Website: www.kwikserbisyo.online

By using any KwikSerbisyo application, you agree to the terms of this Privacy Policy.